Public Reputation & Delivery KPIs

Use these to track how the store is perceived in external channels.

KPI	Condition	What it usually means	What to check next	Likely manager action
Google / Public Ratings	Down	Your public reputation is weakening.	Identify which public review channel is declining and check for recurring high-volume negative topics.	Fix visible recurring issues quickly and focus on reputation recovery through better execution.
Aggregator Ratings	Down	Issues are likely concentrated in delivery or off-premise orders.	Check aggregator reviews for missing items, packaging issues, or delivery delays.	Fix channel-specific breakdowns like packaging, handoff readiness, and order accuracy.

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